Everything you need to know before ordering your digital makeover

Frequently Asked Questions

What’s included in the makeover?

You’ll receive a digital transformation with a flattering hairstyle, makeup, and lighting — all tailored to enhance your natural beauty.
If you choose a package with face shape, color analysis, or the consulting package, you’ll also receive extra materials with detailed insights, tips, and personalized advice for your face shape or color season.

Do I need a professional photo?

Not at all! A clear selfie taken in natural light is perfect. Try to face a window so your face is well lit by daylight.
No heavy makeup, please — bare skin is best. But if you’re not comfortable without makeup, a light, natural look is totally fine!

Can I see examples of past makeovers?

Of course! Check out our Instagram and TikTok for transformations we’ve shared (with client permission).
You can also visit our Works page to see more examples from clients who allowed us to feature their before & afters.

How long does it take to receive my makeover?

Standard delivery takes 1–3 weeks after we confirm your photo. Need it sooner? Choose our 48-hour express option during checkout.

Will you share my photo?

Never without your permission. Your privacy is important to us, and you control whether or not your makeover is shared.

Can I get a makeover if I’m 15 or under 18?

Only with parental consent. Since we provide personal appearance recommendations, we require permission from a parent or guardian before working with anyone under 18.

Will I receive a video like the ones on your social media?

We create videos for our social media only. However, if you’d like a personalized video of your transformation, you can add a video explanation as an extra during checkout. It’s a great way to see the full breakdown of your glow-up! 🎥✨

Do you offer refunds?

Since each makeover is custom-made, we don’t offer refunds once we’ve started working on your order.
However, if you change your mind before sending your photos, you can request a full refund.

💡 If you’re not happy with the result, we offer free revision to adjust your makeover — our goal is always to make sure you feel confident and beautiful with the final version! 💖

What payment methods do you accept?

We currently accept credit and debit cards as well as Apple Pay — all payments are processed securely through our website.

💡 PayPal: This option is not available at the moment, but we’re working on adding it soon.